SHIPPING & RETURNS

Official Casio Online Stores

  • BABY-G.com
  • G-SHOCK.com
  • Casio.com
  • Protrek.Casio.com
  • CasioMusicGear.com
  • CasioEducation.com
  • LampFree.com
  • CasioProjectors.com
  • Outlet.Casio.com*  (see below)

Shipping Information

  • All orders, including Express and Next Day, require 1 - 2 days of processing time to package and ship.
  • Ordering processing and delivery do not take place on weekends. Shipping estimates are in business days (M-F).
  • Delivery to P.O. Box shipping addresses is only possible with USPS Economy. All other shipping methods will fail for P.O. Box deliveries.
  • For delivery to Hawaii and Alaska, please allow additional time for shipping
    • Alaska - total transit time will be 18-20 days. If it is peak holiday season or due inclement weather, total transit time can be up to 25-30 days
    • Hawaii – total transit time will be 20-30 days, Time can be increased if it is peak holiday season or due to inclement weather.

 

Shipping Service Cost (Average, for 1 Watch) Delivery Time 
Economy $4.86  (FREE for watches over $99) 6-10 days
Premium Ground $10.61  (FREE for watches over $199) 2-5 days
Express  $17.55  
Next Day  $26.62  

 

Return Policy

Casio offers a 30 day money back guarantee. Returns can only be accepted for products purchased through one of the official online stores listed above. A Return Authorization is required for all returns/exchanges. You may obtain a Return Authorization by contacting Customer Care at 1-800-706-2534 from 9 AM to 5 PM Eastern Time Monday through Friday, (excluding holidays). Refunds will be issued in the same form of payment used for the original  transaction. Credits cannot be issued until the merchandise return is received. Please allow up to five business days from our receipt of your product for credit processing.

Returns only accepted for watches in new condition. Any damages incurred to the watch, such as scratches, disqualify the watch from being returnable for a full refund.

* Return Policy - Outlet Store

We offer deep discounts on the products you love through the Casio Outlet Store. These products had been reduced in price because they may have blemishes or damage to their packaging, and/or they may be missing a printed manual. The products themselves are in new condition. Returns may not be accepted for damaged packaging or missing printed manuals. Enjoy the savings!